Shipping & Payment

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SINGAPORE

We deliver FREE within Singapore with a minimum order value over S$100. 

Orders are shipped via Door-to-Door Courier or SingPost Registered Mail with tracking number. Our Customer Service Team will contact you to confirm delivery date & time when orders are shipped by Courier (additional shipping charges apply if orders require redelivery or redirection after first delivery attempt).

You may also collect your orders at our Millenia Walk boutique and avoid shipping costs. Please select 'Self-Collect at Boutique' as the Shipping Method when you check-out the order. Please allow at least 1 working day for orders to be processed and our Customer Service Team will contact you once your order is ready for collection. (Note: due to system requirements, billing and shipping details must be entered to process the order, however we will not activate delivery.)

  • Order Value over S$100 OR Self-Collect at Boutique:
FREE Shipping
    • Order Value S$100 & below:
    S$6.00

            Estimated delivery time: 2-3 working days in transit*

            * Delivery times are estimates only and not guaranteed. Delivery service is not available on weekends and public holidays.

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            INTERNATIONAL

            Orders are shipped via Door-to-Door Courier with tracking number. Please read the Important Note for International Orders below prior to ordering.
            > MALAYSIA
            We deliver FREE to Malaysia with a minimum order value over S$160 (up to 1kg).
            For orders above 1kg, an International Shipping Quote will be emailed to you for approval when your order is received. We will not process any payment for the goods until you have approved the shipping quote.
            • Order Value over S$160:
            FREE Shipping  (orders up to 1kg)
              • Order Value S$160 & below:
              S$15.00 (orders up to 1kg)

              > ASIA + AUSTRALIA & NEW ZEALAND

              We deliver FREE within Asia + Australia & New Zealand with a minimum order value over S$250 (up to 1kg).
              For orders above 1kg, an International Shipping Quote will be emailed to you for approval when your order is received. We will not process any payment for the goods until you have approved the shipping quote.
              • Order Value over S$250:
              FREE Shipping (orders up to 1kg)
                • Order Value S$250 & below:
                S$20.00 (orders up to 1kg)

                > REST OF THE WORLD

                • An International Shipping Quote will be emailed to you for approval when your order is received. We will not process any payment for the goods until you have approved the shipping quote.
                Estimated delivery time: 3-10 working days in transit*
                * Delivery times are estimates only and not guaranteed. Delivery service is not available on weekends and public holidays. 
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                IMPORTANT NOTE FOR INTERNATIONAL ORDERS
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                Items in your order that are designated for International Shipment are subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The purchaser/recipient of the order is responsible for all Import Fees and custom clearance procedures & regulations in the destination country. Customs clearance procedures at the destination country may cause delays beyond our original delivery estimates.
                Title and risk of loss for the items transfer to the order purchaser/recipient upon delivery of the order to the common shipping carrier in Singapore. This means that as the purchaser/recipient, you are responsible for and are considered the owner of the package including tracking and tracing your package once it is tendered to the shipping carrier.
                No refunds or returns will be issued due to customs delays, holds, unclaimed packages or Import Fees beyond our control. If you refuse a shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.
                Currently we are unable to ship to certain countries with restrictions on the importation of cosmetics. Please email orders(at)naturallybetterco.com.sg if you have any questions or need further clarifications.
                For more information on your country's Import Fees and Regulations, please contact your local customs office for further information.
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                DESPATCH PROCESS

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                Orders are processed within 24 hours, Monday through Friday excluding public holidays. Orders received on a non-working day are processed the next working day.

                If there is any delay in shipment or if a product is temporarily out of stock, we will notify you right away via email or telephone.

                Pre-order items are shipped to you once the item is in stock. If there are other items in your order, they will be shipped to you together with the pre-order items. Please contact us if you would prefer to ship the pre-order items separately and release your current order for immediate shipment. Alternatively, you can also place the pre-order items in a separate order from your current order.

                As part of our green commitment, your order will be shipped in recycled or reused shipping boxes and packing materials whenever possible.
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                PAYMENT OPTIONS

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                • All payments will be processed in Singapore dollars (SGD)
                • All major credit and debit cards accepted
                • Bank Transfer (Orders will be cancelled if bank transfer payments are not received within 2 working days)
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                CORRECT CONTACT DETAILS

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                Please ensure your address and phone number is completed correctly upon placing your order. We do not take responsibility for any lost or undelivered items if the address is incorrect. A new delivery will not be processed until the original order is delivered back to us and you will have to bear the cost of returning the package to our office and/or additional shipping charges for a new delivery.